Help

Support

Email support@myswipe.app. It is read by a person. Include what you saved and roughly when, and it will be much faster to sort out.

Common questions

A save is stuck, or came back empty

MySwipe fetches the post from the source platform, and those platforms sometimes refuse or return nothing. The save still exists with whatever we did get. Pull to refresh on the item, and if it stays empty, send us the link.

A video has no transcript

Transcripts come from the source platform, not from us. Some videos have no speech, some are too long for the platform’s transcript endpoint, and occasionally the endpoint returns nothing for a video that does have one. The save is still searchable on its caption, its on-screen text and its summary.

Sharing does not open MySwipe

Open the share sheet, scroll the app row to the end, tap More, and turn MySwipe on. You can drag it to the front of the row from the same screen.

A place is on the wrong spot on the map

Place names are pulled out of the text by AI and looked up by a geocoder, so an ambiguous name lands somewhere plausible rather than somewhere correct. You can remove a place from an item. Tell us about a bad one and we will look at it.

I want my data out

Settings has an export that gives you everything in your account as JSON and CSV. You do not need to ask us for it.

I want my account deleted

Settings has a delete option; it removes your account, your saves and your stored media permanently. If you would rather we did it, email privacy@myswipe.app from the address on the account.

Reporting a security issue

Email security@myswipe.app with enough detail to reproduce it. Please do not disclose it publicly until it is fixed.